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I made a purchase but I didn't receive it!

We're so sorry you're having trouble with a purchase made in Grass Roots. That is the very last thing we want!

To assist you with any purchase issues, we'll need the following information when you submit a ticket to us:

  1. A screenshot of your App Store receipt that Apple e-mailed you for the purchase
  2. Your Device ID so we can locate your account in our system
    • Your Device ID is displayed at the bottom of the in-game Settings menu. Just screenshot that and attach it in your ticket / email.

Once you have this information, submit a ticket to our team and we'll help you out as quickly as possible!

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