Hey there farmer!
We're so sorry to hear you're having trouble with a purchase made in Grass Roots. That is the very last thing we want!
To assist you with any purchase issues, we'll need the following information when you submit a ticket to us:
- A copy or screenshot of your App Store receipt that Apple e-mailed to you after making the purchase
- Your Device ID# so we can locate your account in our system
If you're not sure how to find your Device ID#, you can visit this article for help.
Once you have this information, submit a ticket to our team and we'll help you out as quickly as possible!
Thanks for your patience and understanding while we assist you with this!