What do you need help with?

I made a purchase but I didn't receive it!

Follow

Hey there farmer!

We're so sorry to hear you're having trouble with a purchase made in Grass Roots. That is the very last thing we want!

To assist you with any purchase issues, we'll need the following information when you submit a ticket to us:

  1. A copy or screenshot of your App Store receipt that Apple e-mailed to you after making the purchase
  2. Your Device ID# so we can locate your account in our system

If you're not sure how to find your Device ID#, you can visit this article for help.

Once you have this information, submit a ticket to our team and we'll help you out as quickly as possible!

 

Thanks for your patience and understanding while we assist you with this!

Have more questions? Submit a request

Comments