We're so sorry you're having trouble with a purchase made in Grass Roots. That is the very last thing we want!
To assist you with any purchase issues, we'll need the following information when you submit a ticket to us:
- A screenshot of your App Store receipt that Apple e-mailed you for the purchase
- Your Device ID so we can locate your account in our system
- Your Device ID is displayed at the bottom of the in-game Settings menu. Just screenshot that and attach it in your ticket / email.
Once you have this information, submit a ticket to our team and we'll help you out as quickly as possible!